Returns & Exchanges Policy
At Everhide Leather, we want you to be completely satisfied with your purchase. If something is not right with your order, please contact us and we will do our best to help.
Returns
If you would like to return an item, please contact us within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, and returned in its original condition with all original packaging and tags.
Please do not send your order back without contacting us first. Returns sent without prior approval may not be accepted.
Size Exchanges
If you have received the wrong size or would like to request a size exchange, please contact us as soon as possible after receiving your order.
Size exchanges are subject to availability. The item must be unused, unworn, and returned in its original condition with all original packaging and tags.
We strongly recommend checking our Size Guide carefully before placing your order. If you are unsure about your size, please contact us before ordering and we will be happy to assist you.
Return Shipping
Unless the item is faulty, damaged, or we have made an error with your order, return shipping costs are the responsibility of the customer.
All approved returns and exchanges must be sent to our return address in Portugal:
Everhide Leather
Rua Antonio Feijo 2, 2 Esq
2700-072 Amadora
Portugal
Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.
Faulty, Damaged or Incorrect Items
If you receive an item that is damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery.
Please include your order number and clear photos showing the issue. We will review your request and work with you to find an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process and display the refund.
Original shipping charges are non-refundable unless the return is due to a fault, damage, or an error on our part.
Non-Returnable Items
Items that have been worn, used, altered, damaged after delivery, or returned without prior approval may not be eligible for a refund or exchange.
Items must be returned in a clean and resellable condition.
How to Request a Return or Exchange
To request a return or size exchange, please contact us with your order number and the reason for your request.
If your item is faulty, damaged, or incorrect, please also include clear photos of the issue. Once your request has been reviewed, we will provide you with further instructions.