Order Cancellation Policy
We understand that circumstances can change after an order has been placed. If you need to cancel your order, please contact us as soon as possible.
Cancelling a Standard Order
If you wish to cancel a standard order, please contact us before your order has been processed or dispatched.
We will do our best to accommodate your cancellation request. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Custom Orders
Custom-made items, including custom sizes, personalised pieces, and custom designs, require additional preparation and may be started shortly after your order is confirmed.
For this reason, cancellation of a custom order may not be possible once production or preparation has begun.
If you need to cancel a custom order, please contact us immediately. We will review the status of your order and let you know whether cancellation is still possible.
Refunds for Cancelled Orders
If your cancellation is approved before processing or production has begun, any eligible refund will be issued to your original payment method.
If work has already started on a custom order, a full or partial refund may not be available depending on the stage of production and costs already incurred.
Orders That Have Already Shipped
Once an order has been dispatched, it cannot be cancelled. If your item is eligible for a return, please refer to our Returns & Exchanges Policy for further information.
How to Request a Cancellation
Please contact us as soon as possible and include:
- Your full name
- Your order number
- The reason for your cancellation request
We will review your request and confirm whether your order can be cancelled.